Kawanku Privacy Policy – Your Personal Data Protection

Kawanku ("we", "Platform" or "company") is committed to protecting the privacy of every user on our online betting platform at kawanku.win. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in personal data management.

We understand that your personal information is a trust you place in us. That is why we take this responsibility seriously — every decision involving your data is made with your interests and security as the top priority.

This Policy applies to all users who access kawanku through our website or mobile app, whether you are a casual visitor or an active registered member.

Kawanku collects various types of personal data to enable us to provide high-quality, secure services that meet regulatory requirements. The data we collect can be divided into two main categories:

Data you provide directly:

• Full name as stated in your official identification document.
• Date of birth and gender for age verification.
• Active email address and mobile phone number.
• Current residential address.
• Copies of identification documents (MyKad or passport) for KYC identity verification.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Account password (stored as an irreversible hash).

Automatically collected data:

• Your device's IP address and general location information.
• Device type, operating system, and web browser version in use.
• Login session information including date, time and duration of use.
• Betting history, deposits and withdrawals in your account.
• Cookie data and similar tracking technologies (described in Section 6).
• Communication records with our customer support team.

Every piece of data we collect is used for legitimate and transparent purposes. The table below details how your data is used:

We will not use your data for any purpose other than those stated above without obtaining your prior consent.

Kawanku does not sell, rent or trade your personal data to third parties. However, in certain situations, we may need to share your data with the following parties:

• Payment service providers: Financial institutions, payment processors, and e-wallet providers required to process your transactions — all bound by strict confidentiality agreements.
• Technology service providers: Companies that help us operate the platform, including cloud computing, cybersecurity and analytics services — with strictly limited access to only the data required.
• Regulatory bodies and authorities: When required by law or a valid court order, we will disclose the necessary data to the relevant authorities.
• Identity verification partner: Third-party KYC service providers that assist us in verifying new user identities — operating under PDPA-compliant data processing agreements.

Protecting your personal data from unauthorised access, disclosure, alteration or destruction is our top technical priority. kawanku implements multiple comprehensive layers of security:

• Encryption in transit: All communications between your device and kawanku servers are protected with 256-bit SSL/TLS encryption — the same standard used by banking institutions.
• Encryption of stored data: Sensitive data such as payment information and identification documents are stored in encrypted format on our servers.
• Two-factor authentication (2FA): You can enable two-factor authentication for an added layer of security on your account.
• 24/7 security monitoring: Our cybersecurity team continuously monitors for suspicious activity and responds promptly to any threats.
• Strict access control: Only authorised kawanku staff with a genuine operational need are permitted to access users' personal data.
• Regular security audits: Our platform undergoes penetration testing and security audits by independent parties to identify and address any vulnerabilities.

While we take all reasonable precautions, no online system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

Kawanku uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and enabling page navigation. These cookies cannot be disabled as they are an essential component of the platform.
• Performance Cookies: Helps us understand how users interact with the platform — data is collected anonymously and used to improve the overall user experience.
• Functional Cookies: Remembers your preferences such as language, display settings and login details to make repeat visits easier.
• Security Cookies: Used to identify suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage cookie settings through your web browser preferences. Please note that disabling essential cookies may affect platform functionality and your overall user experience.

Kawanku retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law. General data retention guidelines are as follows:

• Active account data: Retained for the duration your account is active and for an additional period following account closure to meet legal requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial and taxation legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering laws.
• Security logs: Retained for 12 months for security investigation and fraud prevention purposes.
• Customer support communication data: Retained for 3 years for reference and service quality improvement.

When your data is no longer needed, we will securely delete it using methods that ensure it cannot be recovered.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by kawanku:

Kawanku reserves the right to update or modify this Privacy Policy at any time to reflect changes in our service practices, new legal requirements or improvements in data protection standards.

When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the kawanku homepage for a minimum of 14 days.
• Sending email notifications to all registered members if the changes materially affect your privacy rights.

Your continued use of the kawanku platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us:

• Data Protection Officer (DPO): You can contact the kawanku DPO directly via email at [email protected].
• General Customer Support: Reach us via live chat, available 24/7 within the kawanku platform, for general privacy-related enquiries.
• Official Complaint: If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

We are committed to addressing every privacy concern seriously and in a timely manner. Your trust in kawanku is something we safeguard with the utmost responsibility.